Customer service
Always at our customers' side
You take customer concerns seriously, find solutions, and ensure that customers return.
What awaits you
In customer service, you are the first point of contact for everything that is important after product consultation.
You take care of payment transactions, exchanges, complaints, warranty claims, and repair orders, coordinating with sales, logistics, and service partners.
You explain services such as warranties, insurance, or financing in an understandable way and assist customers with forms and applications.
Depending on your focus, you will work at the cash register, in the service area, or in repair and warranty processing—always with the goal of quickly resolving customer concerns.
You will keep track of documents, bookings, and agreements and ensure friendly and structured processing.
How you grow
You will start with a structured onboarding process, learning about processes, systems, and the most important services step by step.
Your team will support you in becoming confident in handling complaints, warranties, and payment transactions.
Over time, if you wish, you can develop your skills in a specific area or add new areas of expertise, such as cashiering, information services, or repair and warranty processing.
If you want to take the next step, you can become the first point of contact in the service team, managing processes, supporting colleagues, and working with customer service management to ensure a high level of customer satisfaction.
What matters to us
You enjoy working with people and remain friendly and solution-oriented even in stressful situations.
You listen, explain things clearly, and are good at communicating our services.
You work reliably and accurately, ensuring that receipts, bookings, and processes are correct.
Team spirit, a sense of responsibility, and a willingness to familiarize yourself with our digital systems and service offerings are what set you apart.
