Click and Collect Express: Service at MediaMarkt and Saturn is now even faster
05.08.2025 - 07:05
Ingolstadt, February 24, 2022: The pandemic, with its numerous lockdowns, has demonstrated that a perfectly tailored omnichannel offering – the availability of products, services, and advice both online and offline across all channels – is more important than ever. While MediaMarkt and Saturn's Click & Collect service was already popular and frequently used before the pandemic, it has experienced a significant boost since the first lockdown in spring 2020. Currently, around half of all products ordered from the MediaMarkt and Saturn online shops are picked up in-store. To accommodate this trend, the two electronics retailers have optimized their Click & Collect service so that all products available directly in-store can now be picked up within 30 minutes of ordering online – making online shopping even more enjoyable.
- MediaMarkt and Saturn are making their omnichannel offerings even more attractive.
- Many products can now be picked up in-store within 30 minutes of ordering online.
- All stores nationwide are now open to all customers again.
The mix is key: Online shopping has become more popular than ever, especially since the pandemic – at the same time, many consumers still desire personal advice and additional services, such as repairs or picking up online orders in-store. The advantages of Click & Collect: Delivery fees are eliminated, and customers save time, as they can often pick up their products on the same day they order. Furthermore, the ordered products can be conveniently paid for in-store. For those who want their products even faster, Click & Collect Express is now available: Many products ordered at www.mediamarkt.de and www.saturn.de can now be picked up in-store within 30 minutes – provided the products are in stock at the selected store.
Click & Collect offers the convenience of in-store pickup. Click & Collect Express is primarily made possible by digital support: In-store employees use their company smartphones and a specially developed app to process orders. This significantly speeds up the process, and goods ordered online are ready for pickup in the store within a very short time.
It's this easy: Before ordering in the online shop, select your preferred store, and you'll immediately see if the desired product is ready for pickup. In your shopping cart, under "How would you like to receive your products?", click the "Ready for pickup" option and complete your order. You can also choose whether you prefer to pay online or in-store upon pickup. It couldn't be more convenient or faster.
Furthermore, MediaMarkt and Saturn are pleased that, thanks to the nationwide lifting of the 2G and 3G restrictions in retail, they can now welcome and advise all customers in-store again. The existing social distancing and hygiene rules will, of course, continue to be observed. Customers can find information about the currently applicable Corona regulations in the individual stores at www.mediamarkt.de/de/service/coronainfos and https://www.saturn.de/de/service/coronainfos.
